1 Recruitment
- Staffing need → filling it · linking function
- Attract many qualified · unqualified self-select out
| Yoder | sources of manpower, staffing schedule |
| Flippo | search & stimulate to apply |
| Beach | pool of available labour |
Trap: Yoder & Flippo also defined job analysis (M4). Match the keyword.
2 Process
Ebook · 5 steps
- 1 Planning (job specification)
- 2 Strategy (make or buy, area, source)
- 3 Searching
- 4 Screening = part of recruitment
- 5 Evaluation & control (costs)
Study Notes
Job analysis → sourcing → screening & selection → offer → onboarding
3 Internal Sources
Present employeesFormer employeesReferralsPrevious applicants
| + | familiar · talent use · cheap · morale · motivator |
| − | limited choice (inbreeding) · less competition · skill stagnation · conflicts |
Trading: adding to a known position. Cheap and familiar, but concentration risk.
4 External Sources (8)
- Exchanges: 1959 Act · 25+ workers · 15 days · blue, white-collar, technical
- Agencies · Advertisement (AIDA)
- Professional associations = headhunters
- Campus (entry only) · Deputation (2–3 yrs)
- Word-of-mouth (pinching) · Poaching (unethical)
+ open, new blood, best choice · − costly, unfamiliar, discourages staff
5 Methods
| Direct | campus · internship · walk-in |
| Indirect | "Situation Vacant" ads |
| Third party | agencies · consultants · e-recruitment |
6 Selection
"Right man for the right job" · a rejection exercise
Ebook · 8 steps
Preliminary interview → blank application → tests → interview → references (3–5) → medical → final approval → employment
| Aptitude | potential: IQ, mechanical, psychomotor, clerical |
| Achievement | job knowledge, work sample |
| Situational | GD, in-basket |
| Others | proficiency · interest · personality (fakeable) |
Study Notes: 7 stages · MBTI, DISC, Big Five, SJT, EQ-i, MSCEIT
7 Placement & Induction
- Placement: Pigors & Myers (matching) · ↑ productivity
- Orientation: Ivancevich (socialisation) · Billimoria (rehabilitated)
- General (staff) → specific (supervisor) → follow-up (1 wk–6 mo)
Citibank: mentor, SingaporeKPMG: 6-mo probationYes Bank: drumsNTPC: 1 yr, NSDBCG: layered
8 Exam Traps
- Skills stunted with internal? True
- Exchanges only blue-collar? False
- Group discussion = situational test
- Placement doesn't affect productivity? False
- Direct method = walk-in interview
- Referrals = internal source